TRANSIT TIMES   - Find out shipping time for your order  -

HOW LONG DOES DELIVERY OF YOUR ORDER TAKE? 

Netherlands 1 working day. Rest of Europe 2-5 working days

PostNL & USPS: view transit times for PostNL  >

FEDEX/ UPS: estimate 2-6 working days, depending on destination

NOT AT HOME? Important

When you place an order you are responsible for providing a shipping address where someone is available to accept the parcel.  When the postmen/woman is not able to deliver at the shipping address you provided, because you're not at home, transport company usually offers it a 2nd time ( depends on country and transport company!). If the attempt(s) were unsuccessful you have to pick it up at nearest post office or depot within a week, otherwise it will be send back to us. Please note that when it's send back extra shipping applies at customers cost. ( Customer is responsible)  Therefore it's important that when you place an order always try to provide a shipping address where someone will be available to accept. That can also be your work address, family, friends, etc.   Once we have send you the notification email your order is shipped, you track and follow it using our the track your order button in that email

Thank you.  

Returns & Exchanges

Not completely satisfied? Here’s How to Return or Exchange Your Le Petit Tom Item.

DOWNLOAD RETURN FORM >  ( return form is also included in your parcel)

We offer a returns policy if for any reason you change your mind with any item ( but excluding items with 50% or more discount ( outlet items and wholesale orders and when used with discount code). We’re happy to refund your purchase subject to our terms and conditions.

Note: For Netherlands and some EU countries free shipping is applied when purchase is €100 or more. If you are returning part of your order making the final purchase below the €100, the original shipping costs will be deducted from your refund. ( Free shipping is not valid below €100 and applied for Netherlands and some EU countries only) 

• Send an email to info@lepetittom.nl to inform us what you like to return. You’ll receive an automatic reply instructing you to use the return form.
• Fill in the form and send it with a copy of your invoice together with your return. Return the item(s) within 14 days after receiving your order. Post stamp is binding. 
• Due to health reasons cosmetics, earrings, hair accessories, underwear and swimwear are not able to be returned unless faulty or wrongly received. ( as an exception swimwear can be tried on only by putting on own underwear first)
• Outlet items discounted with 50% or more or with use of a discount code- voucher are excluded and can not be returned nor exchanged. ( outside EU)
• Exchange? Need other size or color? Simply place a new order online and check out. You can check availability immediately.
• Each item must be unused in its original condition with all of the labels attached in original packaging. Wrap securely to make sure the item(s) reach us undamaged.
• Use our return address label and add postage at your local post office. The customer is obliged to pay postage for any returns. Make sure you put your ( sender’s ) address on the label or parcel.
• Your refund will be done within 14 days after your return is received. For further information please see our return policy on our website.

* Please note that items must be returned within 14 days of receiving 

* Exchange? Please place new order online

Thank you