Returns & Exchanges

LIKE TO RETURN OR EXCHANGE YOUR DOLLY ITEM?
We’re happy to refund your purchase subject to our terms and conditions.
You have 14 days after receiving your order to start your return
START YOUR RETURN : FILL IN THE FORM ON THE BOTTOM OF THIS PAGE AND TICK 'SEND MESSAGE' TO INFORM US OF YOUR RETURN. YOU WILL NOT RECEIVE NOR NEED A REPLY, YOU SIMPLY CONTINUE BY FOLLOWING THE STEPS BELOW.  
  • DOWNLOAD THE RETURN FORM > 
  • Return the item(s) within 14 days after informing using your local post office. Post stamp is binding.
  • Fill in the return form and send it together with your product.
  • Excluded from returns are the following:      
  • Cosmetics, earrings, hair accessories, face masks, underwear and swimwear are not able to be returned due to health reasons unless faulty or wrongly received. ( as an exception swimwear can be tried on only by putting on own underwear first)  
  • Perfume can only be returned if seal is unbroken.            
  • Custom Made Merch, Customized Goods & Goods Made to Order.
  • Outlet items discounted with 50% or more or with use of a discount code- voucher are excluded and can not be returned nor exchanged. 
  • Exchange? Need other size or color? Simply place a new order online and check out. You can check availability immediately.
  • Each item must be unused in its original condition with all of the labels attached in original packaging. Wrap securely to make sure the item(s) reach us undamaged.
  • Use our return address label below and add postage at your local post office. Tracking service is recommend. The customer is obliged to pay postage and is responsible for any returns. Make sure you put your ( sender’s ) address on the label or parcel.
  • Your refund will be done within 14 days after your return is received. 
  • Gift items which you have received/ chosen with your order because your purchase was above a certain amount need to be returned together with your return. They are part of the purchase order contract and are noted on your invoice. If the gift item is not returned together with your return, we will deduct the gift amount from your refund. 
  • Gifts we send you as a surprise you are welcome to keep. 
  • * Exchange? Please place a new order online

    Too late with your return? Here's what happens >

    NOTE: For Netherlands and some EU countries free shipping is applied when purchase is €200 or more. If you are returning part of your order making the final purchase below that €200, free shipping is not valid anymore and shipping costs will be deducted from the refund ( Free shipping is not valid below €200 and applied for Netherlands and some EU countries only

    CANCEL
    Canceling an online order is not possible, as the shipping process starts immediately after placing an order. You can use any returns after receipt, if that is desirable.

    INFORM US YOUR ORDER NUMBER AND WHICH ITEM(S) YOU LIKE TO RETURN AND DATE OF RECEIVING THEM IN THE FORM BELOW AND TICK ' SEND MESSAGE'

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